Customer Success Manager

Support and Service
@ CollBox — Austin, TX
posted on
Jun 10, 2022

About the Position

CollBox is rapidly accelerating following recent funding and is looking for a Customer Success Manager to join us in helping the 28 million SMBs in the US who struggle with getting paid for their hard work. As a Customer Success Manager at CollBox you will join a growing team that’s showing SMBs how CollBox’s unique platform and services can help them get paid quickly and efficiently so they can refocus their efforts on growing their business. 

Duties & Responsibilities

  • As the first key hire on the Success side, lead the charge in supporting our existing customers as well as designing and owning scalable support processes

  • Provide excellent customer experience through high quality written and verbal communication through multiple support channels

  • Troubleshoot a variety of technical and account-related issues across all CollBox products

  • Critically analyze and resolve customer issues or requests in addition to proactively preventing future issues and churn

  • Effectively communicate complex information to customers of all technical levels

  • Maintain knowledge base of CollBox product offerings and updates

  • Effectively operate support channels including communicating via live chat, email, and phone

  • As we grow, interview, vet and assist in hiring Customer Success reps that will report directly to you

Who We Think Will Be Successful

  • 2-4 years working in customer success and support, preferably for a tech or finance company

  • Experience designing and running Customer Success processes

  • Willingness to drive post-sales activities to ensure client success

  • Eager to partner with executives to build new processes for an early-stage company

  • Strong organizational skills and attention to detail

  • Fluency with modern support technology

  • Creative problem-solving abilities and a positive attitude

  • High integrity and a team-first mentality

  • Demonstrated history of meeting and exceeding target success KPIs

  • Comfort in a fast moving company

  • Experience with higher volumes of customers

  • Knowledge of SMB finance and/or experience supporting SMBs is a big plus

  • Bachelor’s Degree preferred

What’s In It For You

  • Competitive base

  • Get in on the ground floor at a funded and growing startup

  • Generous equity package

  • Unlimited PTO

  • Company subsidized health insurance

  • Flexible work schedule

  • Highly collaborative and transparent work culture

  • Top of the line equipment so you can do your best work

  • Access to top-tier mentorship in the Austin startup scene