What Does a “Below Average” CollBox Result Look Like?
CollBox Team
A family law firm in Colorado has recovered about $169,000 in unpaid invoices since joining CollBox in October 2024, an 11x ROI. That is below the median for CollBox’s law firm clients, and it is still an 11x return.
Who is this firm?
- Practice area: Family law
- Location: Colorado
- Practice management system: Clio
- With CollBox since: October 2024 (2 years)
- Invoice recoveries: about $169,000
- ROI: 11x
Why share a result that isn’t the biggest?
Case studies usually feature the outliers. We have those too: some CollBox law firm clients are above 100x ROI. But a firm evaluating CollBox deserves to know what a more ordinary outcome looks like.
The median CollBox law firm client has a 24x ROI. This firm comes in at less than half that. If this is the floor most firms can expect, the decision gets a lot simpler.
What was the AR challenge?
Smaller family law practices rarely have anyone whose job is collections. Billing gets done, but follow-up happens when someone has a spare hour, which is almost never. Balances age past 60 and 90 days, and clients who would have paid with a reminder never get one.
What did CollBox change?
CollBox connected to the firm’s Clio account and started working every eligible past-due balance, up to 180 days past due, with consistent and professional outreach. Payments go directly to the firm.
What were the results?
- About $169,000 in past-due invoices recovered over two years
- An 11x ROI
Put another way: every month of CollBox has paid for itself many times over.
“I’d rather a firm look at our median result than our best one. If the typical outcome makes sense for your practice, you’ll be happy. The big wins are a bonus.” Matt Darner, Co-founder and CEO, CollBox
What determines where a firm lands?
From what we see across our client base, three things matter most:
- Billing volume. More ongoing invoices means more balances to work and more recovered each month.
- How early balances come to us. We work balances up to 180 days past due, and younger balances are much easier to collect.
- Time. The ratio of recovered to spent tends to climb the longer a firm stays, because the subscription cost is flat while recoveries keep adding up.
Frequently asked questions
What is a typical ROI from CollBox for a small family law firm?
Across all of CollBox’s law firm clients on Clio, MyCase, and Smokeball, the median ROI is about 24x. Smaller firms with lower billing volume can land below that, as this firm does at 11x, and still see a strong return.
Is CollBox worth it for a small firm?
For most small firms with ongoing billing and unpaid invoices, yes. Every law firm that has been live with CollBox for 90 days or more has recovered more than it paid, 47 out of 47.
Find out where your firm would land
Book a consultation with the CollBox team and we will give you a realistic picture of what your current AR could return.
